Privacy and security are of utmost importance to Hyphen-stat and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
By registering for our services by completing a contact form or demo request on a site owned by Hyphen-stat (including www.hyphen-stat.com), you agree and accept that Hyphen-stat may collect, process, store and / or use the personal data submitted in accordance with the rules set out below.
By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten and/or to be erased.
1.1 Identity and contact details of the data processor
Personal data is collected on our website by Hyphen-stat SAS, a company registered under the laws of France under number 804 812 477 with the Toulouse Trade & Companies Register, and having its registered office at 195 Route d’Espagne BP 13669 31036 Toulouse Cedex 1, France.
1.2 Data Protection Authority Declarations
Declarations on the automated processing of data have been registered with the French data protection authority (CNIL) under numbers 2106734.
You retain the right to lodge any complaints on data protection with this supervisory authority.
1.3 Data collected on the site
When you sign up for our services, the following data is collected and processed: email, first name, last name, password, phone number if applicable, IP address and ID. By using our services, the following data is collected and manages: log-on data and browsing data, complaints, incidents, information on subscriptions and messages on our site. Some data is collected automatically because of your activity on the site (see the paragraph on cookies below).
The data submitted should not include any sensitive personal data, such as Government identifiers (i.e. social security numbers, driver’s license, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.
1.4 Purposes of processing and legal basis
The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalized experience. To this end, you agree and accept that we may use your personal data to:
We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers are under an obligation to respect data privacy.
1.5 Newsletter and marketing emails
An unsubscribe link should be included in every newsletter and marketing email sent by you.
For those of you that have expressly opted in to receive our Hyphen-stat newsletter, you are easily able to unsubscribe by following the “unsubscribe” links included in every email.
1.6 Reports tracking
Without this being systematic, we may analyse and track the number of reports generated to assess performance rates and services used.
Hyphen-stat publishes a list of Customers & Testimonials on its site with information on our customers’ names and job titles. Hyphen-stat undertakes to obtain the authorisation of every customer before publishing any testimonial on its website.
1.8 Third party disclosures
Personal data relating to you collected on our website are destined for Hyphen-stat’s own use and may be forwarded to Hyphen-stat’s partner companies so that we may obtain assistance and support in the context of carrying out our services. Hyphen-stat ensures that it has in place clear data protection requirements for all of its third-party providers.
Hyphen-stat does not sell or rent your personal data to third parties for marketing purposes whatsoever.
In addition, Hyphen-stat does not disclose your personal data to third-parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best); (3) Hyphen-stat is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application.
1.9 Your data protection rights
In accordance with the French Data Protection Law of 6 January 1978 as amended, and the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may exercise by sending us a support ticket at https://www.hyphen-stat.com/support. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.
You are also able at any time to modify personal data by logging into your account and clicking on sur « My account » and « Edit profile ».
If can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Hyphen-stat are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to register the language spoken by users or other preferences necessary for the service requested to be supplied and to enable Hyphen-stat, internally, to carry out analyses on hit rates and browsing experience so as to improve content, to track email opening rates, click rates and bounce-back rates at individual levels.
By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Hyphen-stat services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Hyphen-stat will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Hyphen-stat cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.
Hyphen-stat collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services, and in accordance with the current regulations in force.
Hyphen-stat in no way undertakes to store all your data indefinitely. You are able to access some data so long as you hold an active account with us and for a period that varies depending on the type of data concerned and the subscribed plan, but in no event no longer than 13 months after closing of your account. The data may be deleted at any time during active use of your account in accordance with the provisions set forth above.
The host servers on which Hyphen-stat processes and stores its databases are located exclusively within the European Union. Hyphen-stat undertakes not to transfer any data outside the European Economic Area.
Hyphen-stat will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.
Within the framework of its services, Hyphen-stat attributes the very highest importance to the security and integrity of its customers’ personal data.
Thus, and in accordance with the GDPR, Hyphen-stat undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.
To this end, Hyphen-stat implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Hyphen-stat takes the measures necessary to protect information connected with payments.
Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Hyphen-stat has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Hyphen-stat will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.
Account Passwords. In adopting the CNIL recommendations on the level of security of passwords, your account password must contain at least 8 characters, 1 lower and upper case letter, 1 number and 1 special character.
Visit our contact page at https://www.hyphen-stat.com/contact. If you have questions you can email Hyphen-stat at firstname.lastname@example.org or by mail to: Hyphen-stat – 195 Route d’Espagne BP 13669 – 31036 Toulouse Cedex 1