Privacy policy

Privacy Policy as of June 1st 2017 accessible on the Website at

Privacy and security are of utmost importance to Hyphen-stat and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. « Personal data » refers to any information relating to an identifiable individual or his or her personal identity.


By registering for our services by completing a contact form or demo request on a site owned by Hyphen-stat (including, you agree and accept that Hyphen-stat may collect, process, store and / or use the personal data submitted in accordance with the rules set out below.
By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten and/or to be erased.

1. Personal Data Collected

1.1 Identity and contact details of the data processor

Personal data is collected on our website by Hyphen-stat SAS, a company registered under the laws of France under number 804 812 477 with the Toulouse Trade & Companies Register, and having its registered office at 116 Route d’Espagne Helios3, BAL 305 31100 Toulouse.

1.2 Data Protection Authority Declarations

Declarations on the automated processing of data have been registered with the French data protection authority (CNIL) under numbers 2106734.

You retain the right to lodge any complaints on data protection with this supervisory authority.

1.3 Data collected on the site

When you sign up for our services, the following data is collected and processed: email, first name, last name, password, phone number if applicable, IP address and ID. By using our services, the following data is collected and manages: log-on data and browsing data, complaints, incidents, information on subscriptions and messages on our site.  Some data is collected automatically because of your activity on the site (see the paragraph on cookies below).

The data submitted should not include any sensitive personal data, such as Government identifiers (i.e. social security numbers, driver’s license, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.

1.4 Purposes of processing and legal basis

The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalized experience. To this end, you agree and accept that we may use your personal data to:

  • provide our services and facilitate performance, including verifications relating to you;
  • resolve any problems so as to improve the use of our site and services;
  • personalise, assess, and improve our services, content and materials;
  • analyse the volume and history of your use of our services;
  • inform you about our services;
  • prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use;
  • comply with legal and regulatory obligations.

We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers are under an obligation to respect data privacy.

1.5 Newsletter and marketing emails

An unsubscribe link should be included in every newsletter and marketing email sent by you.

For those of you that have expressly opted in to receive our Hyphen-stat newsletter, you are easily able to unsubscribe by following the “unsubscribe” links included in every email.

1.6 Reports tracking

Without this being systematic, we may analyse and track the number of reports generated to assess performance rates and services used.

1.7 Testimonials

Hyphen-stat publishes a list of Customers & Testimonials on its site with information on our customers’ names and job titles. Hyphen-stat undertakes to obtain the authorisation of every customer before publishing any testimonial on its website.

1.8 Third party disclosures

Personal data relating to you collected on our website are destined for Hyphen-stat’s own use and may be forwarded to Hyphen-stat’s partner companies so that we may obtain assistance and support in the context of carrying out our services. Hyphen-stat ensures that it has in place clear data protection requirements for all of its third-party providers.

Hyphen-stat does not sell or rent your personal data to third parties for marketing purposes whatsoever.

In addition, Hyphen-stat does not disclose your personal data to third-parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best); (3) Hyphen-stat is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application.

1.9 Your data protection rights

In accordance with the French Data Protection Law of 6 January 1978 as amended, and the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may exercise by sending us a support ticket at Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

You are also able at any time to modify personal data by logging into your account and clicking on sur « My account » and « Edit profile ».

1.10 Cookies/Tracking

As a general rule, Hyphen-stat uses cookies to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by Hyphen-stat on your subsequent visits and searches on the site.

If can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Hyphen-stat are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to register the language spoken by users or other preferences necessary for the service requested to be supplied and to enable Hyphen-stat, internally, to carry out analyses on hit rates and browsing experience so as to improve content, to track email opening rates, click rates and bounce-back rates at individual levels.

By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Hyphen-stat services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Hyphen-stat will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Hyphen-stat cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third party sites on our Website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of Hyphen-stat’s services (partners or other third parties supplying content or services available on the Hyphen-stat site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Hyphen-stat assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third-party sites with regard to their use of cookies.

2. Data retention periods

Hyphen-stat collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services, and in accordance with the current regulations in force.

Hyphen-stat in no way undertakes to store all your data indefinitely. You are able to access some data so long as you hold an active account with us and for a period that varies depending on the type of data concerned and the subscribed plan, but in no event no longer than 13 months after closing of your account. The data may be deleted at any time during active use of your account in accordance with the provisions set forth above.

3. Location of data storage and transfers

The host servers on which Hyphen-stat processes and stores its databases are located exclusively within the European Union. Hyphen-stat undertakes not to transfer any data outside the European Economic Area.

Hyphen-stat will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.

4. Security

Within the framework of its services, Hyphen-stat attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus, and in accordance with the GDPR, Hyphen-stat undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.

To this end, Hyphen-stat implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Hyphen-stat takes the measures necessary to protect information connected with payments.

Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Hyphen-stat has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security was to affect you, Hyphen-stat undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Hyphen-stat undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Hyphen-stat, you will be able to seek compensation within the limit of liability referred to in our General Terms of Use.

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Hyphen-stat will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

Account Passwords. In adopting the CNIL recommendations on the level of security of passwords, your account password must contain at least 8 characters, 1 lower and upper case letter, 1 number and 1 special character.

5. Privacy policy changes

Hyphen-stat reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

6. Contact us

Visit our contact page at If you have questions you can email Hyphen-stat at or by mail to: Hyphen-stat – 1116 Route d’Espagne Helios3, BAL 305 31100 Toulouse


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